Privacy policy

Introduction

Explore Sleep (“we,” “us,” “our”) values your privacy. This policy explains what personal information we collect, how we use it, the choices you can make, and how we protect your information.

Information we collect

  • Information you provide: When you create an account, place an order, subscribe to our newsletter, or contact customer support, we collect your name, email, shipping address, billing address, phone number, and payment information (payment information is processed by third-party payment processors; we do not store full card details).

  • Automatically collected information: We collect device and usage information (IP address, browser type, pages visited, referring URL) through cookies and server logs.

  • Third-party sources: We may receive information from third parties (analytics providers, advertising networks) to support advertising and analytics.

How we use your information

  • To process and fulfill orders (including shipping, refunds, and returns).

  • To communicate order status, respond to customer service inquiries, and send transactional messages.

  • To provide marketing communications if you opt in (you may unsubscribe at any time).

  • To improve the Site, perform analytics, and personalize your experience.

  • To detect and prevent fraud and abuse.

Cookies & tracking

We use cookies and similar technologies to enable site functionality, remember preferences, and for analytics and advertising. You can manage cookie preferences via your browser settings; however, disabling cookies may affect site functionality.

Third-party services

We use third-party providers for payment processing, shipping, analytics, and marketing (e.g., payment processor, shipping carriers, Google Analytics, email provider). These providers have access to personal data only to perform services on our behalf and are bound by confidentiality obligations.

Data retention

We retain personal data as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the purpose and legal requirements.

Security

We implement reasonable security measures to protect your data, including encryption in transit and access controls. No online system is completely secure; while we strive to protect your information, we cannot guarantee absolute security.

Your rights

Depending on your jurisdiction, you may have rights to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your personal information (subject to legal and business retention requirements).

  • Object to or restrict processing.

To exercise these rights email us at [insert privacy email]. We will respond in accordance with applicable law.

Children

Our Site is not directed to children under 13. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under the applicable minimum age, we will delete it.

International transfers

Our systems may transfer and process personal data in countries other than your own. We take appropriate steps to protect data transfers in accordance with applicable law.

Third-party links

The Site may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

Changes to this policy

We may update this Privacy Policy. We will post any changes on this page with a revised “Last updated” date.

Contact

For privacy questions or requests, contact: dream@sparksleep.com.