Refund policy

OUR PRODUCTS & ALL SALES FINAL POLICY

  • Product Representation: We make every effort to display products accurately. However, colors or product appearance may vary based on your screen settings. All descriptions and pricing are subject to change at any time without notice.
  • Strict No-Return Policy: Due to the personal hygiene, sanitary, and medical/dental nature of the items offered in our store, ALL SALES ARE FINAL. We do not accept returns, exchanges, or issue refunds once an order has shipped.
  • Damaged or Defective Items: If an item arrives damaged or defective, you must notify us in writing within seven (7) calendar days of delivery at dream@sparksleep.com with photographic evidence and your order number. Replacement or credit for verified damaged/defective goods is at our sole discretion.
  • Refund Deductions & Processing Fees: In the event an exception is made to issue a full or partial refund or credit for any reason, you will be assessed a non-refundable 5% credit card processing fee and administrative fee to cover staff processing time and account management. These amounts will be automatically deducted from any refund amount.

ORDERS, BILLING & CHARGEBACK RECOVERY

When you place an order, you are making an offer to purchase. We reserve the right to accept, decline, or limit your order for any reason. Purchases are strictly for your own personal or household use and not for commercial resale or export.

By placing an order, you expressly agree to contact customer support (dream@sparksleep.com) first to resolve any billing or product issue prior to contacting your card issuer or financial institution.

If you initiate an unauthorized dispute, card reversal, or chargeback with your bank, or if your account has a past-due balance, you explicitly agree to the following financial remedies:

  • Processing & Administrative Fees: You will be assessed a non-refundable 5% credit card processing fee and administrative fee.
  • Late Fees & Interest: Any disputed, charged-back, or unpaid balance will accrue interest at 1.0% per month (12% per annum), or the maximum rate permitted by applicable state law (whichever is lower), calculated daily until paid in full.
  • Returned Check / Dishonored Payment Fee: A $50.00 fee will be assessed for any returned check, ACH failure, or dishonored payment.
  • Collection, Attorney, and Legal Costs: You acknowledge and agree that you shall be responsible for any and all applicable fees, including collection agency fees, reasonable attorneys' fees, court costs, filing fees, and accounting costs incurred by us in enforcing payment or defending against an invalid or fraudulent chargeback.
  • Fraudulent Chargeback Reporting: Misuse of chargebacks is considered consumer fraud. We reserve the right to report unauthorized chargebacks to credit bureaus, collections databases, and fraud monitoring agencies.

Cancellations

If you cancel before shipment, we will refund the full order amount. If cancellation is requested after shipment, returns are not accepted.

*Please visit the Terms and Conditions page for full details.